Privacy Policy

1. Information We Collect

• Personal Information: Name, email address, phone number, and business details.
• Financial Information: Bank account numbers provided by merchants for the purpose of funds settlement.
• Usage Data: Interactions with our API, Dashboard, WhatsApp Bot, and PWA.
• Customer Data: Data about your customers (e.g., names, shipping addresses, order details) processed on your behalf.

2. How We Use Information

We use the information we collect to:

• Provide, maintain, and improve our Service.
• Process transactions and facilitate merchant settlements.
• Operate the WhatsApp Bot and PWA tools.
• Comply with legal and financial regulations.

3. Information Sharing

We do NOT sell your personal data. We share information:

• With payment processors (e.g., Paystack, Monnify, Flutterwave) to facilitate transactions and settlements.
• To comply with legal requirements or respond to lawful requests.

4. Data Security

We implement robust technical and organizational measures to protect your data, including encryption of sensitive data at rest and in transit (SSL/TLS), and regular security audits.

5. Your Rights (NDPR/GDPR)

Depending on your location, you may have the following rights:

• Access: The right to request copies of your personal data.
• Rectification: The right to request that we correct any inaccurate information.
• Erasure: The right to request that we delete your personal data.
• Object/Restrict: The right to object to or restrict the processing of your data.

To exercise these rights, please contact us at contact@shopsynch.com.

6. Cookies

We use cookies to improve your experience on our website and dashboard. You can set your browser to refuse cookies, but some features of the Service may not function properly.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

8. Contact Us

For more information about our privacy practices, please contact us:

• Email: contact@shopsynch.com
• Address: Nigeria